We track IP Addresses.
This site may contain links to other sites.
Bocena.com is not responsible for the privacy practices or the content of such Web sites, unless otherwise specified below your information is never shared with other companies.
This site requires Unique Identifiers.
This site uses an order form for customers to request information, products, and services, it also collects visitor's contact information (like their email address), in some circumstances their unique identifiers (like their pets name, or mothers maiden name), and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future informational mailings; see the choice/opt-out section below, users may NOT opt out of receiving order notifications, or other contacts which are deemed essential by bocena.com.
This site collects Financial Information.
Financial information that is collected is used to bill the customer for products and services. Unique identifiers (such as pets name, and mothers maiden name) are collected from Web site visitors to verify the user's identity.
This site may contain Surveys.
Our online surveys ask visitors for contact information (like their email address). We use contact data from our surveys to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. This site may also run contests in which case we may ask visitors for contact information (like their email address). Generally this information is used to verify eligibility, however we may also use contact data from our contests to send users information about bocena.com. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected from our users is used to check the users' qualifications for registration and bill the user for products and services.
About our System Security.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Information is stored in a password protected database system. Whenever sensitive information is accessed it is transmitted using strong SSL encryption.
This site provides the choice to Opt In or Out.
Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service. Each time an information email is distributed, you have the option to use unique unsubscribe url which is attached to each outgoing email. Customers may unsubscribe at any time by simply logging into their accounts.
We provide the ability to Correct/Update YOUR information.
This site gives users the following options for changing and modifying information previously provided. Simply visit the customer login area of this website.
Contacting the Web Site.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us via our contact page.
We want you to be safe and secure when ordering online. Therefore strong precautions are taken to protect the information of the users of our Site. When users submit sensitive information via the Site, that Information is protected both online and off-line. Our website is also tested daily by a third party security system called Hacker Safe (scanalert).
We take credit card information security seriously and use a variety of technical solutions to make shopping safe at our Site. Furthermore, your information is encrypted and is protected utilizing the industry standard Secure Sockets Layer (SSL) encryption software. SSL encrypts all of your personal information, including your credit card number, your name, and your address, so that the information cannot be read as it travels over the Internet. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
If at any point you do not feel comfortable ordering on the web or simply need more product information please call one of our helpful customer service representatives or simply send us an email.
We will not sell, trade, or in any way allow any other company to receive your email address. Your email address is simply a way for us to provide a better shopping experience to the customers we do business with. When you provide a valid email address to us at the time of the sale or when signing up for our optional mailing list it allows us to keep you updated on your order status, problems with your order, or contacting you for more information as it relates to your order. When you checkout you may also signup for our optional mailing list. We occasionally will send promotional newsletters to customers that opt in to receive our specials. You may opt out at any time you wish simply by logging into your account and changing your preferences.
Please be sure to add [email protected] to your email address book so you may continue receiving emails from bocena.com.